Customer Support
We're Here to Help
Technical support, product guidance, and customer service for all Retone hearing aid products.
How Can We Help
Support Options
Phone Support
Speak directly with our technical team
+86 18850583677
Email Support
Send us your questions anytime
sales@retone-hearing.com
Live Chat
Real-time assistance during business hours
Mon-Fri 9:00-18:00 CST
FAQ
Frequently Asked Questions
What is the warranty period for Retone hearing aids?
Our hearing aids come with a standard 1-year warranty covering manufacturing defects. Extended warranty options are available for OEM/ODM partners.
Do you provide technical documentation?
Yes, we provide comprehensive user manuals, technical specifications, and troubleshooting guides for all our products.
How do I request a product sample?
Please contact our sales team via email or phone. We can arrange samples for qualified distributors and OEM/ODM partners.
What certifications do your products hold?
Our products are FDA registered, FCC certified, and manufactured under ISO 13485 quality management system. CE and RoHS certifications are also available.
What is the typical lead time for orders?
Standard orders typically take 30-45 days. Custom OEM/ODM projects may require additional time for design and prototyping.
Contact Our Support Team
Our dedicated support team is ready to assist you with any questions or concerns.
Address
Room 209, 2nd Floor, No. 999 Tianma Road, Jimei District, Xiamen, China
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM (CST)